Sagot ng DSWD-NCR sa banat ng Ultimatum
Dear Mr. Antiporda,
This has reference to your write up in your column “ULTIMATUM” published on April 4, 2012 in Remate tabloid concerning the complaint of Ms. Thaina Hernandez a resident of Block 9, Lot 12 Sierracon Homes, Cabanatuan, Nueva Ecija. May we provide the following clarification on what transpired during the visit of Mrs. Hernandez at Crisis Intervention Unit (CIU)- DSWD-NCR on March 26, 2012.
The CIU operates 24/7 with fifteen (15) social workers with a maximum of four (4) social workers per shifting schedule catering to more or less one hundred fifty clients (150) a day. Upon arrival of the clients they are issued numbers and documents are thoroughly reviewed by the staff to ensure completeness and validity in support to the assistance requested. After the review of documents and if found complete and valid, clients are requested to sit down in the waiting area and wait for their number to be called for interview.
Mrs. Hernandez was interviewed by Ms. Jamellah Natangcop, our CIU Social Worker shortly before 6:00 pm on March 26, 2012. She presented the Guarantee Letter from Senator Lito Lapid for assistance amounting to Php 5,000.00 charged to his PDAF.
The office of legislators with funds downloaded to DSWD for Assistance to Individuals in Crisis Situation (AICS) are properly oriented on the process and procedures in the provision of financial assistance to their constituents which is provided thru check payment to be processed in 3 to 5 days.
Likewise, said procedures are being explained to their constituents prior to issuance of guarantee letter from their office before proceeding to DSWD-NCR.
During the interview, Mrs. Hernandez disclosed that her 10 months old daughter is afflicted with Neonatal Cholestasis Prob Biliary Atresia, a liver ailment due for liver transplant in Taiwan. Per information from our Medical Specialist, Dr. Pamela O. Carpio, this ailment is a congenital anomaly that will inevitably lead to death when the baby does not undergo the needed surgery at 2 to 3 months old.
According to Mrs. Hernandez, they were able to solicit the needed amount of Php 1M for the said transplant. However, she is conti-nuously seeking assistance for other incidental expenses of her daughter when they travel to Taiwan. Accordingly, their trip to Taiwan cannot yet be scheduled as they still lack P600.000.
The interview with her lasted for fifteen (15) minutes. As a matter of procedure, the CIU Social Worker required the client two (2) sets of photo-copy of supporting documents, one (1) for file copy of CIU for documentation and COA validation purposes and another copy is used to support voucher for check payment as per COA ruling.
Based on file, there were a total of six (6) pages photocopied in two (2) sets by the client for the following documents.
Medical Abstract (Xerox) – 3 pages Barangay Certificate -1 page Guarantee Letter (issued by Sen. Lapid) -1 page Passport-1page The client, on the other hand, had another set of photocopy of the above documents for her personal copy.
During the interview Mrs. Hernandez was made to understand that the processing of the check will entail three (3) to five (5) working days which she fully understood.
As such, we provided her limited outright financial assistance amounting to Php300.00 in going home to Nueva Ecija. She was given the office contact numbers should she wish to make a follow up on the check.
She left the office fifteen (15) minutes after the inter-view without any complaint on the process and agreed to make a follow up on the release of her check which is now available.
While our actions are guided by the existing rules and procedures, our pri-mordial concern is always the best welfare and inte-rest of any individual in crisis who comes to us for assistance.
Rest assured that the assistance intended for the family will be released to them in coordination with DSWD Field Office III the soonest.
We hope that with the above information, we have clarified the issue published in
MA. ALICIA S. BONOAN
cc: Hon. Secretary Corazon Juliano Soliman
U/Sec Parisya H. Taradji
HEA Javier R. Jimenez.
Sa ngalan po ng parehas na paglalahad ay inila-bas po natin ng buom-buo ang liham na ipinadala ni DSWD-NCR Director Ma. Alicia Bonoan.
Sa susunod po ay hihimayin natin ang ilang kasinungalingan na nilalaman ng liham na ito.
At siyempre dahil nanggigigil na po ang ULTIMATUM, personal po nating sasamahan ang pamilya Hernandez para magsampa ng kaso laban sa kagaguhan ng DSWD. PRAMIS!
Sa susunod ay ilalahad din po natin kung paano naging biktima ng DSWD ang National Press Club, ang pamilya Salazar at ang pamilya Honor.
Grabe! Tumulong ang trabaho n’yo, hindi ang magpahirap.
Sa National Press Club ang tulong ay walang bayad. Kayo suwelduhan para tumulong hindi n’yo pa magawa?
Dir. Bonoan, handa po ang ULTIMATUM na harapin ang mga gagong tao n’yo na pahirap sa taumbayan!
Anomang reklamo o puna ay maaaring itawag o i-text sa 09214303333.