Kabataan hits BPO industry insensitivity amid flooding

BPO workers are not waterproof.”

This was the statement of Terry Ridon, National President and General Counsel of Kabataan Partylist as he criticized the insensitivity of BPO industry led by its lobby, the Business Process Association of the Philippines (BPAP) in seeking exemption from the blanket work suspension declared by Malacanang shortly before noon.

“The exemption being sought by the BPAP only shows that despite the severity of the disaster, BPO companies remain concerned with maximizing their profits and cutting their losses.”

Ridon said that the BPAP position constitutes objectionable business practices.

“We challenge the BPAP to tell this to the face of call center agents stranded in different parts of the metro or whose houses had been flooded by the rains.”

Ridon said that the BPO industry should not require their employees to prejudice their health and safety just to be able to continuously answer calls for their clients.

“Our question to BPAP is this – Will they foot the medical bills of their employees if the latter contract leptospirosis in the floods? We’re certain they will not, because it is not a work-related illness, yet they are requiring their employees to work.”

The group vowed to make the BPAP accountable to Congress if and when call center agents’ life, health and safety are prejudiced with this exemption sought by the BPO industry.

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