Provide mobile phone subscribers a billing report – solon

TO protect the welfare of end-users, consumers and  shield them from deceptive, unfair and unconscionable acts and practices, a lawmaker has filed a bill mandating cellular phone service providers to provide a daily customer billing report.

Rep. Lord Allan Jay Velasco (Lone District, Marinduque), author of House Bill 6335, said “It is common practice among such providers that a monthly statement is sent to the end-user.  However, such statement is limited only to post-paid subscribers and provide only for a general summary of the services rendered by the companies.”

Under the measure, all cellular phone service providers are mandated to provide the individual end-users, post-paid and pre-paid, a customer billing report on a daily basis which shall include the number of calls made; number of text messages made; average and maximum call length; summary of cost of each call or message made and total cost payable for the day.

The report shall be delivered in “short-messaging service” (SMS) form to the individual end-users by their respective service providers.

The bill directs the Department of Transportation and Communications (DOTC) to formulate the implementing rules and regulations.

Under the proposed measure, a cellular service provider who violates the provisions of the proposed act shall be penalized with a fine of P500,000 for the first offense; P1 million for the second offense and P5 million for the third offense.


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