Machine breakdown causes delay on the release of e-Passports – DFA

DFA

THE Department of Foreign Affairs Office of Consular Affairs (DFA-OCA) would like to advise the public that there will be a delay of 2 to 3 days on the release of the electronic passports (ePassports) due from January 28 to February 02 because of a machine breakdown.

Passport applicants who are expecting their passports this week are advised to call (632) 836-7745, (632) 836-7747 or e-mail DFA-OCA at passportconcerns@dfa.gov.ph so they can make the necessary and appropriate arrangements on how their passports can be delivered to them.

DFA-OCA is also prepared to issue machine-readable passports on a limited basis in cases of extreme emergency.

The Department would like to apologize for any inconvenience this may have caused the public.

Measures are being implemented and the Department has received the assurances and commitment of Oberthur Technology to stabilize operations immediately.

Operations will normalize by Monday, February 04.

DFA-OCA continues to accept passport applications in its offices in Metro Manila and all Regional Consular Offices as well as its Foreign Service Posts.

Passport applicants in Manila may secure an appointment by logging on at the website www.epassport.com.ph or by calling (632) 737-1000.

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