Filipino Brand of Service palalakasin ng DOT

Filipino Brand of Service palalakasin ng DOT

August 6, 2022 @ 4:15 PM 3 days ago


MANILA, Philippines- Isiniwalat ni Tourism Secretary Christina Garcia Frasco ang agarang plano ng Department of Tourism (DOT) para i-facilitate ang interagency technical working group (TWG) na naglalayong palakasin ang kapasidad ng micro-entrepreneurs gaya ng food vendors para magbigay ng “quality tourism services.”

Sa katunayan, ang DOT, ayon kay Frasco ay nakipag-ugnayan na sa Department of Trade and Industry, Department of the Interior and Local Government, Department of Agriculture, at Bureau of Fisheries and Aquatic Resources, na siyang bubuo ng TWG.

“We are facilitating this interagency technical working group (TWG) for the purpose of commencing discussions on the implementation of standards to ensure high quality of tourism services which include regulations on accommodations, services, and pricing standards,” ayon kay Frasco.

Makatutulong ang DOT na mapahusay ang standards ng pagtrato sa mga turista sa lahat ng destinasyon sa pamamagitan ng pagpapa- facilitate ng iba’t ibang pagsasaayos sa ilalim ng Filipino Brand of Service Excellence (FBSE) Program.

Ang FBSE Program ay magpo-promote ng “best qualities and positive values” ng Filipino hospitality.

“It is envisioned to enhance and uplift the quality of tourism services in the country aimed at fostering excellent service to tourists as part of our distinct Filipino brand. Excellence in service becomes a regional brand and a holistic national identity,” ayon sa DOT.

“With three unique modules, the tourism program aims to instill a culture of service excellence among tourism stakeholders in the country and raise the quality of service standards among the workforce in key tourism and service sectors,” ayon pa rin sa departamento.

“If we are able to come together to agree on certain standards that our destinations would comply with, then this would redound to the overall improvement of our tourism industry because in the end, tourists will be delighted with every destination that they visit, and keep coming back,” dagdag na pahayag ni Frasco.

Sakop ng FBSE training ang mga usapin gaya ng Service Excellence, Understanding and Engaging Customers, at Complaints Handling.

“The training for the tourism community in Virgin Island, Bohol will commence next week,” anito..

Ang pagsasanay ani Frasco ay bukas sa lahat ng interesadong tourism stakeholders, at ipapa- facilitate naman ng DOT Office of Industry Manpower Development kasama ang DOT Region 7 Office sa pakikipag-ugnayan sa local government units. Kris Jose